GHARO Privacy Policy
This Privacy Policy applies to Gharo.in and Gharo Application (App).
Gharo recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat User information collected on Gharo.in and/or the Application. This Privacy Policy applies to current and former visitors to our website and/or the Application. By visiting and/or using our website and/or Application, you agree to this Privacy Policy. Gharo.in and the Application Gharo are the properties of ToTheTop Softwares Private Limited, a Company, registered under the Companies Act, 1956 having its registered office at 2nd Floor of Main Building 19, R.N. Mukherjee Road Kolkatta WB 700001 India and corporate office at 6th Floor Treasure Island 11, Tukoganj Main Road Indore 452001 M.P.
This Privacy Policy section is meant to help you understand what information GHARO collects, why we collect such information and how you have full control to update, manage or delete your information. The Privacy Policy is directly and indirectly connected with the Terms & Conditions of the Website and the Application.
Introduction
GHARO has a comprehensive security and community management platform helping millions of users to make their Real Estate deals secure and convenient. Our various services include:
Property Management:
We provide user friendly community interface & security management for all the townships registered with Gharo. The platform extends innovative features for homeowners, residents as well as society managing committees; the objective is to leverage synergies between both organizations within the residential real estate space. We ensure property management through signup, KYC updation, property linking and association of payment plan with each and every unit followed by payment management and follow ups.
Buy Property: We list properties from registered townships with necessary details so as to register requests from the users for taking it ahead offline for deal conversion.
Information GHARO Collects
We would like you to understand that the information collected via the GHARO app or website is to help us provide you with superlative services.
The information GHARO collects, and how that information is used, depends on how you use our services and how you manage your privacy controls. All the personally identifiable information is treated as sensitive information by us and you will have full control over this data.
Use of your personal information
Additional information:
IP address, Webpages visited (Pages of GHARO.in visited by the user; a standard practice to optimize user experience and curate content of a website), browser, device and operating system information, mobile network information, the date, time, and referrer URL of your request (the website from which the user was redirected to GHARO.in; a standard practice to track and compensate the originator of traffic to GHARO website, such as when a visitor clicks on a Google ad for GHARO.)
Information Collected from Other Sources / Third Parties:
Sharing of information
Email Opt-Out
You can opt out of receiving our marketing emails: To stop receiving our promotional emails, please email us at support@gharo.in . It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases. GHARO provides its services through our website and mobile app (will be collectively referred to as “Platforms”). User information is collected via our platforms either directly or indirectly to give great product and service experience.
Direct Information: All personally identifiable information as mentioned in “Information GHARO Collects” segment is explicitly collected on the platform where users fill in their details and give necessary consent to be contacted or their information to be used by GHARO for serving them better via the platforms.
Indirect Information: Information like Ip address, device data, browsing data and other information as detailed in “Information GHARO Collects” is collected while the user is interacting with our platform. The same is collected to make user experience on our platforms better.
Third party sites:
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
We use information collected from users to provide our services. The data is collected on GHARO website as per discretion and inputs given by Users. On the mobile app information is collected as per our agreement with Developers/Promoters/ RWA of societies who act as an extended service provider to all residents within the society/Townships.
Following are the key services which will require information collected
GHARO ensures that you are in full control of the information we collect and how it is used.
This section describes key controls for managing your privacy across our platforms and services. In addition to this we also provide few other mechanisms by which users can reach out to us to modify or erase their information available with us.
Managing, reviewing, and updating your information: When you’re signed in, you can always review and update information by visiting the services you use. For example, you can change your contact details such as your name, email and phone number.
Choice to Opt-out: We provide all users with options to opt-out from receiving non-essential (promotional, marketing related etc.) communications from us. This can be done directly on our platforms or providing us with necessary information at dpo@gharo.in
Unsubscribing, removing and deleting your information: If you choose to unsubscribe from our platforms or delete any of all of your information, you can delete your content and then uninstall the app. In addition to this you may also send an email to dpo@gharo.in for specific information about your account or deletion of your account history. However, we may still retain some information and records of transaction for specific period as required by any law, contract with Resident Welfare Association (RWA) or policy as applicable.
Contacting Data Protection Officer/ Grievance Officer: In subsequent sections covering “Role and details of Data Protection Officer (DPO)”, we have full disclosure of how users can reach out to GHARO DPO to lodge complaints or communicate any privacy related grievances.
We do not share your personal information with companies, organizations, or individuals outside of GHARO or anyone within GHARO.
There may be few exceptions:
For Legal Requirements We may need to share or disclose some of your information outside GHARO if we believe it to be used in good-faith. Believing that the access, use, preservation or disclosure of the information is reasonable necessary in the following events:
Consent: In some cases, we may process some of your information based on the consent you expressly grant to us at the time we collected such data. In case we need to process any of your information we will be clearly indicating to you at the point and time of collection.
We have enabled societies to collect explicit consent from service providers while capturing their data. During the onboard process of any service provider, they will be getting an SMS with a phone number on which they can give a missed call to give consent for their data capture.
You have right to withdraw your consent at any given point of time either via platform or writing to us at dpo@gharo.in.
We do not share your information with companies, organizations or individuals. However, if any case in future arises where some data needs to be shared, we will keep you informed and take your consent as applicable.
Your information will be shared with another business entity should we (or part of our business/assets) plan to merge with, or be acquired by another business entity or in cases of organization restructuring or amalgamation. In case of such a transaction or re-organization the new business entity will follow this Privacy Policy. All the affected users will be notified before personal information is transferred or becomes subject to different entities’ privacy policy.
Your Information Security
We build security into each and every system and services to protect your information.
All GHARO platforms and processes are built with strong security features that continuously protect your information. We have multiple real time checks and tests running to help us detect and automatically block security threats from ever reaching you. In case of any detection of threat or risk that we deem you should be aware of; we will notify you and guide you through steps to keep your privacy protected.
We are constantly striving to protect your data from unauthorized access, disclosure, modifications, or destruction of any information we hold, including:
However, we would like you to understand and accept that data transmission over the internet may be liable to risk and we would assume no liability for any disclosure of information due to errors in transmission issues or unauthorized third-party access to our platforms or databases.
The information collected on our platforms is retained for different periods of time depending on what the information is and how it is used and how you configure your settings.
Users can request to export a copy of their information or delete it from your GHARO account at any given point of time (some information deletion may be subject to RWA approval, GHARO will facilitate the approval process):
When you delete data or request for deletion of data, we follow a process to make sure that all your data is safely and completely removed from all our servers. We also ensure that none of your information is subject to accidental or malicious deletion. This may require reasonable amount of time for proper process to be complied between actual request(s) made and final deletion as we ensure that information deletion is genuine and not accidental from our active and backup systems. Any request to DPO will be replied within 7 days and action may be taken within 30 days subject to approvals from the RWA and not including the time taken by them in approvals.
Role and details of Data Protection Officer (DPO)
GHARO has employed a dedicated data protection and grievance officer who will be responsible for overseeing the company’s data protection strategy and its implementation to ensure compliance with various Privacy law requirements.
Our DPO is responsible for the following:
In case of any issue or grievance related to your data privacy, please contact our DPO at dpo@gharo.in .
Updates to this policy
This Privacy Policy was last updated on 24/02/2023 . From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Helpdesk and Communication: Users can also have their complaints resolved by mailing on support@gharo.in or contacting the admin on +91-9584424000 GHARO will connect the purchasers, sellers, developers, contractors through the app, with a view to improve the Real Estate solutions.
Apart from using our services, all users can use our Website and/or the Application in a variety of ways to manage their data privacy.